Shipping policy

New Zealand Shipping

Heavenly Candles currently ships physical products within New Zealand.

Orders are prepared and dispatched within [enter your timeframe, e.g. 1–3 business days] after payment has been received.

Shipping charges are shown at checkout before you complete your purchase.

Once your order has been dispatched, delivery times may vary depending on your location, rural delivery requirements, public holidays, weather, and courier delays.

Damaged or Missing Orders

We take care when packaging every order. If your candle arrives damaged, or your parcel has not arrived within the expected timeframe, please contact Heavenly Candles as soon as possible so we can help resolve the issue.

Please keep the packaging and take photographs of any damaged items, as these may be needed when investigating the delivery.

Digital Products

Digital products, including PDF ebooks and guides, are delivered electronically and do not require shipping. Download instructions will be provided after purchase.

Consumer Rights

Nothing in this shipping policy limits your rights under the New Zealand Consumer Guarantees Act.

That last part is important. Under New Zealand consumer law, when a retailer arranges delivery, the retailer is responsible for making sure goods arrive within the agreed or a reasonable time and in acceptable condition.

For your Shopify Shipping Policy box, you can copy and paste this. Just tell me how many days you think you need to make, pack and send an order—for example 1–2 days, 2–3 days, or 3–5 days—and I'll fill that part in properly for you.